Bad and Excellent Client Service

CUS4

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Bad customer experience...

“When serving clients and customers, you should not ignore the importance of tone of voice and body language.

“By just changing your tone of voice or body language, you can gain new clients and keep existing customers.” - Michiel Jonker

Message: This cartoon illustrates how a retail company dissatisfies a customer by being too strict with their shop lifting controls.

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Real File: 245 KB (799 x 494)

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CUS5

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Baby adoption (bad client service by not for profit organizations)...

“Even not for profit organizations will have to improve their services to the public (clients) in these bad economic times.

“Resources (not to mention credit and money resources) are scarce and the public insists on better and, especially, more efficient services in order to save (their) money (regardless whether it is donation or tax money).

“Not for profit organizations also need to implement business survival techniques in order to survive.

“What is wrong with that? Nothing. The only difference is that not for profits' objective is not to make a profit but to deliver a specific service WHILE utilizing public money more efficiently in order to stretch their services.

“Excellent client services go a long way to increase your chances on survival and improving efficiency - also in not for profit organizations”. - Michiel Jonker

Message: This cartoon illustrates how a not for profit organization didn't listen to and didn't understand the needs of the client.

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CUS6

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Excellent hotel customer service...

“Business survival is the buzz word today. Every entrepreneur or business owner is concerned about overcoming the recession.

“One area to focus on is customer service. You will agree that we found ourselves in a "buying market" or "customer market". This means that the customer is king - if we like it or not.

“We need to focus on customer service - or we will go out of business. Every effort will have to be made to improve on our customers' experience, to provide in their needs and to meet their limited budgets”. - Michiel Jonker

Message: This cartoon illustrates the excellent customer service of a hotel - they not only provide in all the needs of a customer, but made special effort to anticipate the needs of their customers - long before they have arrived.

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Real File: 59.2 KB (799 x 521)

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